Delete your account

• Your login and account record: email address, display name, and handle.
• The reusable signature image saved to your profile, if you saved one.
• Your saved contacts (the shippers, carriers, and consignees suggested while you type).
• Your API keys, and your workspaces’ contacts (company name, VAT number, address) and saved vehicles (plates).
• Draft documents you own that were never issued.
• Your membership of any workspace, and the workspaces you own — their other members lose access. A workspace that issued documents is emptied and kept only so those documents stay readable.

A transport document that has been issued is a record shared with the other parties to the consignment, and a signature on it is evidence they relied on. Deleting your account does not delete those:

• Issued and signed documents, and the signature records attached to them (signatory name, timestamp, and the IP address captured at signing), are retained for as long as record-keeping and evidentiary obligations require.
• Invoices and payment records are kept for the period tax law requires, typically up to ten years.

Retained records are dissociated from your login: your account is gone, and what remains is the document itself. When no obligation requires them any longer, we delete or anonymise them.